FAQ's

Where is my package/package says delivered but I haven’t gotten it?

At checkout there is an option for shipping insurance so if your package is lost, damaged or stolen you are able to file a claim and if approved you get your item resent to you. If you do not add shipping insurance to your order Golden Thread Designs LLC nor the Postal Service cannot be liable for any lost, damaged or stolen items.

 

Care Instructions:

To increase longevity:

Clothing should be turned inside out

Washed with cold water

No bleach

No fabric softeners

Do not dry clean

Do not iron

Tumble dry on low or hang dry.

 

Returns and Exchanges:

Please refer to our refund policy

 

Do we offer custom or personialized items?

Absolutely! Please inquire at Hello@goldenthreaddesignssd.com